Christ Church Ticket Portal

FAQs / Help

What happens when I buy a ticket online?

On completion of your booking, you will be emailed an e-ticket containing a QR code and booking reference number. You will be required to bring your e-ticket/booking reference with you to show upon arrival. You may show your e-ticket on your smartphone or simply make a note of the Booking Reference Number and bring it with you.

I would like to book a ticket for next month but there are no dates showing as available. Why can't I book that far ahead?

As a working college and cathedral areas of Christ Church, such as the Hall and Cathedral, close when they are being used for private events, services, exams or meals. Sometimes closures occur at very short notice but we aim to finalise our opening times for multimedia guide tours and guided tours one week in advance. Tickets are therefore available to book on a weekly basis and will be released each Friday for the following week.

How many tickets can I book online?

You may buy up to 11 tickets per session for our multimedia guide tours. If you would like to book for 12 people or more please complete the booking request form on our group bookings page 

How many times can an e-ticket be used?

E-tickets may only be redeemed once. If you have purchased tickets for multiple people in one transaction you can provide them with the booking reference or eticket and they can arrive separately and redeem their own ticket.

What if I am late?

If you are late and miss your entry time we will do our best to accommodate you at the next available opportunity but cannot guarantee entry.

For multimedia guide tickets you are able to change the date/time of your ticket up to 2 hours before you visit by logging into your account and going to order history and editing the date/time of your ticket.

Do you issue refunds?

Tickets are non-refundable.

For multimedia guide tours you are able to change the date/time of your ticket up to 2 hours before your visit by logging into your account and going to order history and editing the date/time of your ticket.

If you have not created an account, you can alter the date of your ticket(s) for a £10 administration fee. To do this, please have the booking holder contact our Visitor Services Team  with the booking reference number and the date/time you would like to change it to. Please note that all date changes are subject to availability and must be made before the date of your visit. The administration fee will need to be paid upon arrival as we do not store an payment information on our booking system.

I have a question regarding my booking. Who do I contact?

For queries regarding multimedia guide visits and guided tours, please email tourism@chch.ox.ac.uk or call 01865 276492.

 

Can I change the date/time of my visit?

For multimedia guide tours you are able to change the date/time of your ticket up to 2 hours before your visit by logging into your account and going to order history and editing the date/time of your ticket.

If you have not created an account, you can alter the date of your ticket(s) for a £2 administration fee (per ticket). To do this, please have the booking holder contact our Visitor Services Team  with the booking reference number and the date/time you would like to change it to. Please note that all changes are subject to availability and must be made before the date of your visit. The administration fee will need to be paid upon arrival as we do not store any payment information on our booking system.

Do you offer a carer's ticket?

We are pleased to offer free entry to carers assisting disabled visitors during their visit. One free carer ticket can be booked online, or at the till, for each disabled visitor purchasing a multimedia guide ticket. The normal admission fee applies to the disabled visitor. Please note that as children aged 4 and under receive free entry, a carer ticket will not be added in this instance. A multimedia guide is not included in the carer's ticket. 

One of the following proof of entitlement documents will be required to be shown at the check-in desk in the Visitor Centre:

  • Letter/notice of entitlement for Disability Living Allowance or PIP
  • Doctor's letter
  • Blue badge 
  • Freedom Pass
  • DID card or Access card

Please contact us regarding carer's tickets for guided tours.

Please contact us for advice and assistance in planning your visit.